Refund Policy

FCFVA Refund & Return Policy

At FCFVA.com, we strive to provide a satisfying experience for all our users. Whether you’ve purchased a service or a product, we aim to ensure your satisfaction with clear, fair refund and return policies.

30-Day Refund Policy

We offer a 30-day refund policy for both services and products purchased through FCFVA.com, subject to the terms and conditions outlined below.

1. Eligibility for Refunds or Returns

For Services:

Refunds for services will be considered under the following circumstances:

  • Technical Issues: If you experience technical difficulties preventing access or proper utilization of FCFVA.com’s services.
  • Dissatisfaction with Services: If you are unsatisfied with the quality or performance of the services provided.

For Products:

Returns and refunds for physical products are accepted only for the following reasons:

  • Product Malfunction or Part Failure: The product is defective or experiences part failure (e.g., motor issues, battery problems).
  • Combination Failures: Issues caused by multiple malfunctions or defects.

2. Non-Refundable Items

Refunds or returns will not be accepted in the following cases:

  • Customer-Induced Damage: Products that show signs of misuse, neglect, or intentional damage (e.g., dropped from height, submerged in water).
  • Normal Wear and Tear: Standard wear (e.g., scratches, fading, or worn tires) is not covered under returns.
  • Donations: Contributions made to FCFVA.com are non-refundable.
  • Third-Party Purchases: Services or products bought through external websites or platforms not affiliated with FCFVA.com.

3. Refund and Return Process

To request a refund or return, please follow these steps:

  1. For Services:
    • Email [email protected] with your refund request.
    • Include your full name, email address, and a detailed explanation of the issue.
    • Our team will review your request and respond within a reasonable timeframe.
  2. For Products:
    • Email [email protected] to request a return.
    • Provide your order details, a description of the issue, and images/videos if applicable.
    • Ship the item back to us for inspection (customers are responsible for return shipping costs).

4. Inspection and Approval

  • Services: Refunds are processed upon verification of your claim.
  • Products: Returned items will be inspected upon arrival to confirm eligibility.
    • If the return is approved, you may choose:
      • Refund: Issued to the original payment method.
      • Replacement or Repair: We’ll ship a new or repaired product back to you (free of charge, excluding return shipping).

5. Free Repair Policy for Products

We offer free repairs for eligible physical products:

  • Customers cover the cost of shipping the product to our repair center.
  • Repairs are completed within 7–10 business days after receiving the item.

6. Refund Processing

Once a refund is approved:

  • Refunds are processed to the original payment method within 5–7 business days.
  • Refund times may vary depending on your financial institution.

7. Changes to the Policy

FCFVA.com reserves the right to update this refund and return policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on FCFVA.com.

Contact Us

If you have questions or need further assistance, reach out to our support team:
📧 [email protected]

FCFVA is owned and operated by Frank Watson, a sole proprietorship.